Shipping and Delivery Policy

Effective Date: 10/27/2020

At Robokart, we aim to deliver our products promptly and efficiently. This Shipping and Delivery Policy explains how we process and deliver our digital algorithmic trading software (Expert Advisors, or EAs).

1. Delivery Method

All our products are digital and are delivered electronically. Upon successful payment, you will receive an email containing:

• A download link for the software.
• Detailed installation and usage instructions.
• A license key (if applicable).

2. Delivery Time

• Immediate Delivery: In most cases, digital products are delivered instantly after the payment is successfully processed.
• Manual Processing: Some products may require manual processing or customization, in which case delivery will occur within 2–5 business days].

3. Delivery Issues

If you do not receive your product within the expected timeframe, please check:

• Your spam or junk email folder.
• The email address provided during checkout for accuracy.

If you still cannot locate your product, contact us at sales@robokart.shop for assistance.

4. Customer Responsibilities

It is your responsibility to ensure:

• The email address provided is correct.
• You have access to a stable internet connection to download the product.
• Your trading platform (e.g., MT4/MT5) is compatible with the software.

5. Technical Support

We provide support to help you with installation or activation issues. For assistance, contact us at sales@robokart.shop or refer to the instructions provided.

6. Refund and Replacement

For details on refunds or replacements, please refer to our Refund Policy.

7. Changes to This Policy

We reserve the right to update this Shipping and Delivery Policy at any time. Updates will be posted on our website with the revised effective date.

8. Contact Us

For questions regarding shipping or delivery, contact us:

• Email: sales@robokart.shop

By purchasing from us, you agree to the terms outlined in this Shipping and Delivery Policy.